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You can also submit your diagnostic information, which may reveal the cause of your connection issue, through the ExpressVPN app. If you have tried all the steps above but are still unable to browse the internet, contact the ExpressVPN Support Team for immediate assistance. Disabling proxies may resolve these issues. For specific instructions, contact your antivirus or online security application provider.ДЄfter adding ExpressVPN as an exception to your antivirus or online security application,ДЄ web browserвЂ™s proxy settings may block internet access when a VPN connection is detected.

Grant an exception to UDP ports 1194 to 1204Дifferent antivirus or online security products have different steps for adding applications as exceptions.

Change the security level from High to Medium.

To resolve this, add ExpressVPN as an exception to your application. If you are able to connect to the VPN while your antivirus or online security application is disabled, your antivirus or online security application is blocking your VPN connection.

On your ExpressVPN app, connect to any VPN server location.

(For specific instructions, contact your antivirus or online security application provider.)

Disable the antivirus or online security application on your device.

To test whether your antivirus or online security application is blocking your VPN connection: If you use the ExpressVPN app while an antivirus or online security application is running, your antivirus or online security application may block the VPN connection. Add ExpressVPN as an exception to your antivirus or online security application ExpressVPN does not recommend using L2TP/IPsec unless absolutely necessary.Д¤. Important: L2TP/IPsec provides weak security benefits and should only be used for anonymization or changing locations. If you are unable to connect to ExpressVPN with the Automatic protocol, try the other protocols in the following order (if available): VPN protocols are the methods by which your device connects to a VPN server.ДЇor the best experience, ExpressVPN recommends using the Automatic protocol option, which is selected by default. Contact the ExpressVPN Support Team about the issue and use other VPN server locations in the meantime. If you are able to browse the internet again after connecting to a different VPN server location, there may be a temporary issue with the VPN server location you were previously trying to connect to. Connect to a different VPN server locationД¬onnect to a different VPN server location on the Recommended server location list.Д¬onnect to a different server location for theвЂ¦ Need help? Contact the ExpressVPN Support Team for immediate assistance.Дў.

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Download the latest version of ExpressVPNД¬heck whether you are using the latest version of the ExpressVPN app.

Add ExpressVPN as an exception to your antivirus or online security applicationДЎ.

Connect to a different VPN server location.

Download the latest version of ExpressVPN.

If the issue is fixed, you can skip the rest of the steps. After each step, check if the issue is fixed. (If you are on Windows, try these steps to restoring your internet connection.)ДЇollow the troubleshooting steps below to resolve the connection issue. Check whether your internet connection is active or has underlying issues. If you are unable to access the internet even when disconnected from ExpressVPN, there is likely an issue with your internet connection. Follow the troubleshooting steps below to resolve the issue. If you are able to access the website, the VPN connection issue is not caused by your internet connection.

On your web browser, access a website of your choice.

Interference from your antivirus or online security applicationвЂ™s outgoing packet transmissionД«efore you proceed, check whether you have an active internet connection.

Interference by internet service providers for certain VPN protocols.

Poor connectivity at the chosen VPN server location.

The likely causes for these issues include:

Failing to browse the internet after some time.

Failing to browse the internet immediately.

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This guide will show you how to resolve internet browsing issues when connected to the ExpressVPN app.

If you are able to browse the internet but not certain websites or services, follow this troubleshooting guide.

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Too frustrated to read this page? Talk to a Human Important: If you are located in a country with a high level of internet censorship or using ExpressVPN manual configurations, contact the ExpressVPN Support Team for immediate assistance.